Omnipod Update

by Ed
(Pepperell, MA)

After calling again to send back my OmniPod system, I spoke with a fantastic customer service agent who understood my frustration. We spoke for quite some time and I said the only way I would continue with OmniPod would be to have all of my on-hand stock replaced and an extension of the 45 day warranty. After speaking with her supervisor and what ever other management decision makers, they agreed to do that. I now have new pods with different lot numbers and will be continuing this experiment for another thirty days. I'm not holding out a lot of hope, but I really do like the idea of no tubing. If I haven't said it before, my local sales rep is great and has helped me quite a bit with these issues. Support needs to have the same attitude as he.